Clinical Support Manager

Operations & Support · Barrington, Cambridgeshire
Department Operations & Support
Employment Type Full-Time

Job Description

Job Title: Clinical Support Manager

Role Summary:

The Clinical Support Manager is a new role at Cydar, working closely with our Cloud Operations Team, to help ensure that the clinical users of Cydar’s Maps product have excellent online support as they plan, guide and review image-guided surgery for the benefit of their patients.

The primary responsibility of the Clinical Support Manager is the development and delivery of high-quality online clinical support, compliant to Cydar’s Quality and Information Security Management Systems, to new and existing customers.


The work is office-based, using a range of in-house and other software tools to monitor, respond to, improve and develop new solutions for clinical users of Cydar’s products.

The Company: 

Cydar is a surgical augmented intelligence company. We are on a mission to revolutionize what’s knowable and known at every stage of surgery to help build a future where all surgery works exactly as planned.

Cydar Intelligent Maps harness the latest in cloud GPU computing, computer vision and machine learning technology to advance surgical visualization and decision-making in theatre, and across the surgical pathway. Our Surgical Intelligence system is learning from every case to develop a deeper understanding of surgery.


While there is some flexibility with hybrid working, it is expected that at least 3 days per week will be office-based in Cydar HQ in Barrington, Cambridge, UK, collocated with the Cloud Operations Team and the Head of Customer Experience.

There is an on-call rota, which the successful candidate will help develop further as our customer base continues to expand rapidly. The on-call workload is low-intensity and can be fulfilled from home.

Cydar is based in Barrington, just outside Cambridge. Our offices are in a historic water mill with views over the surrounding countryside.


Duties and Responsibilities:

The main responsibilities will encompass, but not be limited to:

  • Working within the Customer Experience team, alongside Cloud Operations, Development and Training Teams to continuously improve the availability of high-quality data to inform clinical users of Cydar’s products and to improve their user experience.
  •  The Clinical Support Manager will be expected over time to build a team of dedicated clinical support specialists in accordance with the Business Plan as well as working with partners as directed by the leadership team.


Education, Skills & Experience

The successful candidate will:

  • Have a clinical radiography background with general experience with both CT scans and the use of XR fluoroscopy to guide interventional procedures. Familiarity with X-ray guided cardiovascular procedures such as angioplasty and stenting would be ideal.
  • Have an enthusiasm to learn about cutting-edge software technology, cloud computing, and AI.


Personal Attributes:

The successful candidate must:

  • Have good communication skills and be able to engage equally well with both clinicians and technical experts.
  • Be an innovative thinker who seeks continuous improvement in their team’s performance and the clinical service they deliver
  • Enjoy the knowledge that their work and their team is actively assisting clinicians to deliver excellent outcomes for real patients undergoing major surgery



Thank You

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  • Location
    Barrington, Cambridgeshire
  • Department
    Operations & Support
  • Employment Type